Privacy Policy

Last Updated: 23rd of July 2025

uZero AS ("we", "us", "our", or "Company") with registration number NO932201291MVA, located at Brynsveien 12, 0667 Oslo, Norway, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share information about you when you use our services through our platform, including both the app and the web app (collectively referred to as the "Services").

This Privacy Policy applies to the users of our Services and explains the types of personal data we process, how we use that data, and the rights you have as a data subject. By using our Services, you agree to the collection and use of your data in accordance with this policy.

1. Data Controllers

u0, including the restaurants and merchants that are part of our platform, are data controllers of your personal data. When you place an order through our platform, your data will be shared with the relevant restaurant or merchant to ensure your order is fulfilled. Each restaurant and merchant will have access to your information necessary for completing the order and providing customer support.

2. Information We Collect

We collect the following information from users of our Services:

Personal Data:

• Full name
• Phone number (used for login and account management)
• Email address
• Delivery address
• Payment information (handled by third-party payment processors)
• Any other information you provide voluntarily, such as order details, feedback, or communication preferences

Usage Data:

• Device details (IP address, browser type, and version, device identifier)
• Website navigation (pages visited, time spent on pages, links clicked)
• Application usage patterns (features used, orders placed)
• Location data (with your consent)

3. Use of Your Data

We use your data to provide and improve our Services, including:

• Processing and delivering your orders
• Managing your account and authentication
• Providing customer support and handling requests
• Sending notifications and updates related to your order or account
• Analyzing and improving our Services to enhance your user experience
• Complying with legal obligations

4. Sharing of Your Data

We only share your personal data under the following circumstances:

• With Restaurants and Merchants: Your data is shared with the restaurant or merchant you place an order with, to fulfill and manage the order.
• Service Providers: We use third-party providers to process payments and analyze the usage of our platform. These providers only process your data as instructed by us and comply with data protection regulations.
• Legal Requirements: We may share your data if required by law, such as in response to a court order or government request.

We do not sell or rent your personal data to third parties for their marketing purposes.

5. Cookies, Tracking Technologies, and Analytics

Our platform uses cookies to collect and store information about your usage of the Services. These cookies help us track website traffic, remember your preferences, and provide a tailored experience. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Services.

We also partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay. This data is used to improve and market our products/services, optimize our website, and for fraud/security purposes. Website usage data is collected using first- and third-party cookies and other tracking technologies to understand product popularity and online activity. For more information on how Microsoft collects and uses your data, please refer to the Microsoft Privacy Statement.

Additionally, we use third-party analytics providers such as Google Analytics to collect data on how users interact with our Services. For more information on how Google handles data, please refer to their Privacy Policy.

6. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Rectification: You can ask us to correct any inaccurate or incomplete personal data.
• Erasure: You can delete your account and request that we erase your personal data, except where we are required by law to retain certain data.
• Objection: You can object to the processing of your data based on legitimate interests or for direct marketing purposes.
• Portability: You can request that we transfer your data to another service provider where technically feasible.

You can exercise these rights by contacting us at policy@u0.no or by deleting your account through the profile section of our app.

7. Data Security and Retention

We use appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the Internet or electronic storage is completely secure. We strive to use commercially acceptable means to protect your data but cannot guarantee its absolute security.

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. After account deletion, we may retain certain data for legal or regulatory reasons.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly for any updates. Continued use of our Services after the changes take effect will constitute acceptance of those changes.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Email: policy@u0.no
Address: Brynsveien 12, 0667 Oslo, Norway

© u0 - All rights reserved.